Now Booking on Delta: New Product Names and Travel Experiences, Flying This Fall

Delta Airlines

Source: Delta News Hub

Exciting Changes Coming to Delta’s Booking Experience

Starting May 15, Delta Air Lines is overhauling how customers search for and book flights, set to take effect for travel beginning on October 1, 2025. This shift aims to provide passengers with more choices and clarity when selecting their travel arrangements.

As Delta gears up for its centennial, the airline is introducing new product names alongside a revamped shopping experience on both Delta.com and the Fly Delta app. The goal is to customize travel experiences to better meet customers’ needs and preferences.

What’s New in Delta’s Booking Experience?

Delta’s new booking experience emphasizes clarity and choice. The airline’s seat products will now fall under several updated categories, including:

Delta Main (previously known as Main Cabin)
Delta Comfort (formerly Delta Comfort+®)
Delta First (formerly First Class)
Delta Premium Select
Delta One

One noteworthy change is the elimination of the “Basic Economy” fare. Instead, this option has been integrated into the Delta Main category, offering customers three distinct experience levels: Basic, Classic, and Extra. Here’s a closer look:

Delta Main Basic: This is the lowest-cost fare, providing essential travel services but with limited perks, such as a seat assigned only at check-in and no entry into Delta Sky Clubs.
Delta Main Classic: This option is for those who desire more comfort, offering boarding priority, same-day standby, and MQD earnings.
Delta Main Extra: For customers seeking the utmost experience, this tier includes higher boarding priority and base mileage earnings at 7 miles per dollar spent.

Tailored Travel Experiences: What Matters Most

Delta acknowledges that travel priorities differ greatly depending on the occasion, whether it’s a business trip or a family vacation. With the new booking system, customers can now tailor their experience according to their specific needs and budget. This customization is designed to ensure that every passenger receives the value that is right for them.

Eric Phillips, Delta’s Senior Vice President and Chief Digital Officer, expressed that the evolution of their booking experience reflects customers’ feedback, emphasizing the need for “clarity and choice” in travel. He stated, “Our reimagined shopping experience gives customers more options and flexibility to pick the travel experience that works best for them.”

Enhancements in In-Flight Experience

In addition to a new shopping experience, Delta promises the same level of service that has made it a leader in the airline industry. Customers can expect:

Fast, free Wi-Fi on virtually all domestic flights.
A fleet with over 165,000 seatback screens, providing more entertainment options than any other U.S.-based airline.
Personalized inflight entertainment experiences powered by Delta Sync.
Complimentary snacks and beverages, including Starbucks® coffee and a selection of alcoholic drinks on international flights.

With this focus on enhancing in-flight services, Delta strives to set a new standard in customer experience.

Availability and Transition

The new Delta branding and travel experiences will be applicable starting October 1, 2025. For customers booking flights before that date, no changes will occur; however, refreshed product names will be visible during their travel journey.

Delta is committed to ensuring that all passengers continue to receive the warm and caring service they have come to expect. Erik Snell, Chief Customer Experience Officer, emphasized this commitment, reaffirming that Delta’s team of over 100,000 individuals is dedicated to delivering the best customer experience in the industry.

In summary, Delta Air Lines is working to redefine the travel experience by offering new product names and a shopping experience that prioritizes the preferences of its customers. With these updates, travelers are encouraged to explore the new options that will be available this fall.

Tags:

Delta Air Lines, travel updates, customer experience, booking experience, travel customization, airline news, Delta products, travel enhancements, Delta services, flight experience.