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On Friday, October 17, 2025, Verizon outages swept across the United States, particularly affecting areas in New Jersey and New York City. Many customers have reported various issues, including complete home internet outages, weak phone signals, inconsistent WiFi, failed text messages, and devices displaying “SOS” mode.
The outage reportedly peaked around 12:30 a.m., affecting major cities such as Chicago and Detroit. Notably, residents in New York City, especially around NBC Studios at 30 Rock, have experienced service disruptions for several days. Verizon’s service announcement indicated that “data, voice, text, and wireless home internet” services are currently limited.
Verizon Outage Map: Is There a Verizon Outage Near You?
To find out if an outage is impacting your specific area, you can utilize Verizon’s “Check Network Status” feature by entering your address. This tool will provide precise information about when the service disruption began and an estimated time for restoration.
Why is Your Phone Showing “SOS” Mode?
For those seeing “SOS” or “SOS only” on their iPhone or Samsung devices, this indicates that the phone is not connected to a cellular network. While newer iPhone models (like the iPhone 14) offer emergency satellite connectivity for sending urgent communications, older models may face more significant issues due to the lack of network connection.
For assistance troubleshooting, you can refer to Verizon’s customer support resources.
Current Customer Issues with Verizon Fios and Home Internet
As of today, customers are continuing to report that Verizon’s Fios Internet Service, along with their 5G and LTE Home Internet offerings, are experiencing issues. Verizon has reassured affected customers that they are diligently working to resolve these service problems as quickly as possible.
Contacting Verizon’s Customer Service
If you need to reach out for technical support, you can call Verizon’s customer service at 800-922-0204. Their representatives are available daily from 8 a.m. to midnight. Alternatively, Verizon also offers a 24/7 chatbot on their website, providing customers with immediate assistance.
For Fios-related inquiries, you can contact Verizon Fios Customer Service, available around the clock at 800-837-4966.
Stay Updated on Verizon’s Internet Outage
As this situation continues to develop, customers looking for specifics about their local networks are encouraged to frequently check Verizon’s outage map to stay informed about any changes to their internet service availability.
Frequently Asked Questions about Verizon Outages
What should I do if my Verizon service is not working?
If you are experiencing service issues, check the Verizon outage map for updates and contact customer support if necessary.
Why is my phone showing “SOS” mode during the outage?
This indicates that your phone is unable to connect to the cellular network. Your device may be trying to operate without a signal.
How can I find out when my Verizon service will be restored?
Use Verizon’s “Check Network Status” tool by entering your address to receive updates on service restoration timelines.
Are internet issues affecting all Verizon services?
Yes, reports include problems with Fios internet, 5G home service, and standard voice and text messaging services.
What is the contact number for Verizon customer service?
You can reach Verizon customer service at 800-922-0204 for general inquiries and technical support.
